Front Office Ambassador

About the role

As a Front Office Ambassador you will be the first point of contact for guests, ensuring every interaction reflects Accor's commitment to hospitality and memorable experiences. You will work closely with multiple hotel departments to deliver seamless check‑in, check‑out and reservation services.

Key responsibilities

• Manage guest check‑in and check‑out efficiently, providing a smooth and welcoming experience.
• Handle reservations by phone, email and in‑person, accurately recording bookings and special requests.
• Provide guests with information about hotel services, local attractions and events, and resolve inquiries promptly.
• Process payments accurately and maintain transaction records in line with hotel policies.
• Collaborate with housekeeping, maintenance and management to address guest needs and uphold service standards.
• Address guest complaints with empathy, aiming for swift resolution and satisfaction.
• Keep the front‑desk area clean, organized and stocked with necessary supplies and promotional materials.
• Report maintenance or safety issues to the appropriate department without delay.

Required profile

• Minimum a Hotel Management degree or equivalent qualification.
• Additional certification in Travel & Tourism is a plus.
• At least 6 months of experience in a front‑office or guest‑service role.

Required skills