Front Desk Staff – Hotel Receptionist

About the role

The Front Desk Staff member will be the first point of contact for guests at MAYFAIR Hotels & Resorts in Jharsuguda. You will ensure smooth check‑in and check‑out experiences, provide accurate information about hotel services and local attractions, and uphold the brand’s high standards of hospitality.

Key responsibilities

• Greet guests warmly and manage all check‑in and check‑out procedures.
• Handle reservation inquiries, allocate rooms, and process payments.
• Answer telephone calls, respond to emails, and relay information to relevant departments.
• Coordinate with housekeeping and other operational teams to guarantee guest satisfaction.
• Assist guests with special requests, resolve basic concerns, and maintain accurate records in the property‑management system.

Required profile

• Strong customer‑service orientation with a courteous, professional demeanor.
• Fluent spoken English and clear communication skills.
• High school diploma or equivalent; hospitality‑related diploma or degree is a plus.
• Willingness to work flexible hours, including weekends and holidays.

Required skills

• Basic computer literacy, including email and standard office applications.
• Familiarity with reservation or property‑management systems.
• Phone etiquette and receptionist‑type duties.