Front Desk Receptionist

About the role

WelcomHeritage Akashganga Heritage Hills Resort & Spa is seeking a professional Front Desk Receptionist to manage the front office and ensure an exceptional guest experience. The role involves handling check‑ins and check‑outs, responding to guest inquiries, and coordinating with internal departments. Candidates should have 2‑3 years of hospitality front‑office experience and strong communication skills.

Key responsibilities

• Welcome guests and visitors professionally, providing a warm hospitality experience.
• Handle guest check‑in and check‑out procedures efficiently and accurately.
• Manage front desk operations and maintain a positive first impression for all guests.
• Answer incoming calls, guest inquiries, and reservation‑related requests.
• Provide information about resort facilities, room bookings, services, and assistance.
• Coordinate with housekeeping, reservations, restaurant, and other departments for seamless service.
• Address guest concerns or complaints promptly and ensure timely resolution.
• Maintain guest records, booking details, visitor logs, and daily front office reports.
• Ensure smooth coordination for guest requests while upholding service quality standards.
• Uphold professional grooming standards and represent the resort brand effectively.

Required profile

• Minimum 2–3 years of experience in hotel, resort or hospitality front‑office operations.
• Excellent communication skills in English, Hindi and Gujarati (mandatory).
• Professional appearance with a positive attitude and strong customer‑service orientation.
• Ability to multitask and work efficiently in a guest‑focused environment.
• Good interpersonal and problem‑solving abilities.

Required skills

• Proficiency with MS Office applications.
• Email handling and basic computer operations.
• Reservation coordination using hotel management systems.

What we offer

• Full‑time employment.
• Food and accommodation provided by the company.
• Opportunity to work in a prestigious resort environment.