Front Desk Executive (Member Services)

About the role

We are looking for a Front Desk Executive to be the first point of contact for members, guests and visitors at our coworking locations. You will create a welcoming atmosphere, manage access, and support members with everyday needs.

Key responsibilities

• Greet members, guests and visitors with a warm attitude.
• Handle inquiries, provide information about services and amenities, and manage incoming calls.
• Oversee the Community Bar, ensuring it is stocked, clean and inviting.
• Activate keycards for new members, troubleshoot access issues and coordinate with the technology team.
• Manage check‑in and guest registration, record visitor details and work with security.
• Assist members with digital products such as mobile apps and workspace technology, escalating complex issues to IT.
• Perform administrative duties including mail handling, front‑desk organization and event coordination.
• Build positive relationships with members, gather feedback and promote community events.

Required profile

• Previous experience in customer service or front‑desk management preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle varied responsibilities.
• Tech‑savvy with a basic understanding of digital products.
• Positive attitude and passion for fostering a collaborative community.

Required skills