Front Desk Executive

About the role

The Front Desk Executive is the first point of contact for members, guests, and visitors at WeWork’s flexible workspaces. You will ensure a welcoming atmosphere, manage access, and support members with everyday needs while fostering a vibrant community.

Key responsibilities

• Greet members, guests, and visitors with a warm and welcoming attitude.
• Handle inquiries and provide information about WeWork services and amenities.
• Manage incoming calls and direct them to the appropriate person or department.
• Oversee the Community Bar, ensuring it is well‑stocked, organized, and clean.
• Assist members with coffee and beverage services, creating a collaborative atmosphere.
• Activate keycards for new members and troubleshoot access‑control issues.
• Manage the check‑in process for members and guests, recording accurate visitor information.
• Support members in using digital products, mobile apps, and workspace technology.
• Perform general administrative duties, including mail and package handling.
• Build positive relationships with members, listen to feedback, and promote community events.

Required profile

• Previous experience in customer service or front desk management preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle various responsibilities simultaneously.
• Positive attitude and a passion for creating a vibrant and collaborative community.

Required skills

• Basic understanding of digital products and mobile applications.