Front Desk Associate – Guest Experience

About the role

The Front Desk Associate will be the first point of contact for guests at Matrix Wellness, a premium recovery and longevity sanctuary in Santacruz, Mumbai. You will create a warm, high‑touch experience from arrival through checkout, ensuring the reception area runs smoothly on a rotating shift schedule.

Key responsibilities

• Greet and check‑in guests, setting a premium tone from the moment they arrive.
• Manage the booking calendar, coordinating appointments with therapists and other staff.
• Handle phone, WhatsApp and walk‑in enquiries promptly and professionally.
• Guide guests through available therapies and answer questions about their visit.
• Process payments and maintain accurate guest records.
• Keep the front‑area presentable, stocked and support day‑to‑day operations.

Required profile

• Warm, articulate and well‑presented with excellent spoken English and Hindi.
• Prior experience in front‑desk, hospitality or guest services, preferably in a premium environment such as a spa, salon, hotel, gym or clinic.
• Reliable, organised and attentive to detail.
• Willingness to work rotating shifts, including weekends.
• Based in Mumbai with a daily commute to Santacruz West.

Required skills

What we offer

• Competitive compensation based on experience.
• Opportunity to join the founding front‑of‑house team of a high‑end wellness sanctuary.
• Full‑time, on‑site role with rotating shift coverage.