French Language Expert – Social Media & Customer Engagement

About the role

We are looking for a French Language Expert to manage and enhance our online presence across social media and digital platforms. You will ensure that French‑speaking audiences receive timely, accurate, and brand‑consistent responses.

Key responsibilities

• Monitor and manage French‑language conversations, reviews, comments, and messages on digital and social media channels.
• Translate and localize responses between French and English while preserving brand tone and cultural nuances.
• Escalate critical or sensitive issues to internal teams according to ORM guidelines.
• Collaborate with cross‑functional teams to address recurring issues and improve response quality.
• Provide prompt, professional replies to customer queries, feedback, and complaints in French.

Required profile

• Native or near‑native proficiency in French with strong written and verbal communication skills.
• Good command of English for internal reporting and coordination.
• Basic understanding of social media platforms and online customer engagement.
• Familiarity with multiple French dialects (e.g., Moroccan, Swiss, Belgian, Parisian).

Required skills

What we offer

• Opportunity to work with a leading integrated advertising and marketing group.
• Hybrid work model based in Noida.
• Collaborative environment with exposure to global brands.