Franchise Development Manager

About the role

The Franchise Development Manager (FDM) is responsible for onboarding and launching new franchise stores. The role guides franchise partners through the store setup process, ensures timely launches, drives customer connections and supports early business activation. It is a full-time position based in Mumbai Central, with office hours from 10:00 AM to 7:00 PM.

Key responsibilities

• Onboard and guide franchise partners through the complete store setup process.
• Coordinate location, pharmacist, licensing, infrastructure, equipment, inventory and training readiness.
• Ensure franchise stores open within the defined timeline.
• Execute pre-launch customer connect and local market activation activities.
• Support franchise partners during the first months of operation.
• Monitor customer connects, POS/billing performance and early business activation.
• Maintain regular field reports, CRM/portal updates and ensure proper handover to the FRM.

Required profile

• 1-4 years of experience as a Medical Representative, Pharma Sales Executive or Territory Sales Executive.
• Strong field sales and territory management experience.
• Experience dealing with doctors, chemists, retailers or distributors preferred.
• Graduate; B.Pharm / D.Pharm / B.Sc. preferred.
• Willingness to travel extensively within the assigned territory.
• Candidates with exposure to retail pharmacy, dealer/distributor development or franchise/retail expansion preferred.

Required skills

• Good communication, relationship management and follow-up skills.
• POS/billing monitoring and CRM/portal reporting.