Forward Deployed Engineer – Customer‑Facing AI Solutions

About the role

As a Forward Deployed Engineer at DevRev you will work closely with the pre‑ and post‑sales Customer Experience team, developing solutions on the core platform using TypeScript, JavaScript, Python and other technologies.

Key responsibilities

• Customer‑facing: 80% working directly with customers.
• Coding & integration: 70‑80% hands‑on technical implementation.
• Design, develop, and launch AI agents, integrations, and automations that connect DevRev with customers' tech stacks.
• Integrate systems via APIs, webhooks, and real‑time communication architectures.
• Optimize AI performance through prompt engineering, fine‑tuning, and generative AI techniques.
• Write SQL queries, perform data analysis, and build dashboards for insights.
• Develop rapid proofs‑of‑concept, conduct live demos, and iterate based on feedback.
• Collaborate with cross‑functional teams to ensure alignment.
• Guide customers through technical adoption, including code repository integrations.
• Travel up to 80% for on‑site implementations and workshops.

Required profile

• 5+ years of software development, systems integration, or platform engineering experience.
• Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.
• Strong communication skills to articulate technical concepts to diverse stakeholders.

Required skills

• Proficiency in TypeScript, JavaScript and Python.
• Experience with APIs, REST, GraphQL, webhooks and event‑driven architectures.
• Familiarity with large language models, prompt engineering and Retrieval‑Augmented Generation (RAG) frameworks.
• Hands‑on experience deploying on serverless/edge platforms such as AWS Lambda and Google Cloud Functions, and modern DevOps practices (CI/CD, containers).
• SQL querying, data analysis and dashboard creation.
• Understanding of data mapping, schema alignment and graph data structures.