Executive Support Engineer

About the role

We are a leading global financial institution seeking an elite technical support professional to join our Executive Support team in Bengaluru. This high‑visibility, relationship‑driven role requires precision, discretion, and white‑glove service for senior executives.

Key responsibilities

• Deliver white‑glove, first‑level technical support to senior executives and eligible employees across applications, software, and hardware.
• Provide hands‑on support for onsite and offsite events and meetings—from requirements gathering through seamless execution.
• Travel within India and internationally to support executive meetings and high‑priority engagements.
• Diagnose, troubleshoot, and resolve issues across a broad range of devices and platforms with urgency and precision.
• Educate end users on hardware, software, and access request processes in a consultative, approachable manner.
• Monitor client satisfaction, proactively escalate wide‑impact issues, and ensure continuity through proper incident management.
• Uphold compliance with organizational frameworks, disaster recovery, and business continuity standards.
• Identify process improvement opportunities and contribute feedback that elevates team performance.

Required profile

• 3–6 years of hands‑on experience in technical or executive support environments.
• CompTIA A+ certification or equivalent demonstrated proficiency.
• Outstanding written, verbal, and interpersonal communication skills.
• Deep familiarity with the Microsoft 365 suite (Outlook, Word, Excel, OneNote, PowerPoint).
• Experience with ServiceNow or a comparable enterprise ticketing platform.
• Service‑first mindset with the ability to remain composed under pressure.
• Flexibility to work variable schedules and participate in an on‑call rotation.

Required skills

• Windows 10/11
• macOS
• MS Teams
• Webex
• Active Directory
• Azure
• Citrix / Remote Access
• SCCM
• VOIP & Telephony
• iPhone / iPad
• Android
• BYOD
• Wi‑Fi & Networking
• Edge / Chrome / Safari / Firefox
• Microsoft 365 (Outlook, Word, Excel, OneNote, PowerPoint)
• ServiceNow (or comparable ticketing platform)