Executive Guest Relations

About the role

The Executive Guest Relations professional ensures an upscale, seamless experience for every guest. You will act as the primary point of contact, anticipating needs, handling feedback, and maintaining the high standards expected in a luxury hospitality environment.

Key responsibilities

• Deliver flawless, high‑class customer service and manage guest interactions both in‑person and over the phone.
• Analyze guest feedback and provide strategic recommendations to improve overall ratings.
• Build strong relationships with guests, addressing complaints courteously and proactively.
• Organize approved events and activities, coordinating with the head office.
• Maintain an orderly front‑desk area, manage documentation, and keep the space clean at all times.
• Report maintenance issues promptly to ensure quick repairs.

Required profile

• Excellent communication and strong listening abilities.
• Superior organizational and time‑management skills.
• Professional demeanor with a focus on delivering premium guest experiences.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Word.
• Proficiency in Microsoft PowerPoint.