Executive – Documentation (PEC)

About the role

We are looking for an Executive (Documentation) to lead our PEC operations in Thane. The role involves overseeing the full lifecycle of attestation and apostille cases, ensuring compliance with government and embassy guidelines while delivering timely results.

Key responsibilities

• Manage end‑to‑end attestation and apostille cases, including document verification, scrutiny, submission and processing.
• Ensure compliance with MEA, HRD, embassy and state authentication guidelines and adhere to SOPs and turnaround timelines.
• Coordinate with clients, vendors and external authorities such as MEA, state HRD/home departments and notary offices to guarantee smooth case execution.
• Provide regular case updates to clients and resolve escalations related to documentation or processing delays.
• Maintain accurate case records, ensure error‑free documentation and uphold data confidentiality.
• Prepare daily, weekly and monthly case tracking reports, monitor turnaround times, identify bottlenecks and recommend process improvements.
• Lead, manage and mentor the documentation team to achieve productivity targets and business objectives.

Required profile

• Proven experience in handling attestation, apostille or similar document authentication processes.
• Strong knowledge of MEA, HRD and embassy authentication guidelines.
• Ability to coordinate with multiple external agencies and manage client relationships.
• Leadership experience with a track record of mentoring and managing a team.
• Excellent attention to detail and commitment to data confidentiality.

Required skills