Executive Back-End Non-Voice Email Customer Service

About the role

We are seeking an Executive Back‑End Non‑Voice Email Customer Service professional to manage client communications via email. In this back‑end, non‑voice position, you will be responsible for reading incoming client emails, interpreting their requests, and taking the appropriate actions to resolve issues. The role plays a critical part in maintaining high levels of customer satisfaction through accurate and timely email handling.

Key responsibilities

• Read and comprehend client emails accurately and efficiently.
• Respond to inquiries and execute required actions promptly, ensuring compliance with service standards.
• Maintain detailed records of communications and actions taken.
• Collaborate with team members to ensure consistent service quality across all shifts.
• Adapt to various shift schedules as needed to provide continuous email support.
• Monitor email queues and prioritize tasks to meet response time targets.

Required profile

• Strong reading and writing abilities in English.
• Team‑player attitude with flexibility to work different shifts.
• Excellent communication skills and meticulous attention to detail.
• Commitment to delivering exceptional customer service and maintaining high quality standards.
• Ability to handle multiple email requests simultaneously while maintaining accuracy.

Required skills