Events Manager

About the role

The Events Manager is responsible for preparing event documentation and coordinating with sales, property departments, and customers to deliver high‑level service throughout the pre‑event, event, and post‑event phases. This role focuses on events of average complexity and ensures seamless turnover between sales and service teams.

Key responsibilities

• Manage event logistics and operations, following established procedures and collaborating with staff.
• Greet customers during the event phase and hand off details to the Event Operations team.
• Ensure billing accuracy, conduct bill reviews with clients, and process final invoices.
• Oversee group room blocks and meeting space allocations for average to large groups.
• Identify operational challenges and develop solutions in partnership with property staff and customers.
• Act as liaison between field salespeople and customers throughout the event lifecycle.
• Participate in site inspections and assist with the sales process as needed.
• Collect feedback from property departments to improve the event planning experience.

Required profile

• High school diploma or GED with 1–2 years of event management experience, OR a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field with at least 1 year of experience.

Required skills