End User Computing L2 Support Engineer

About the role

We are seeking a skilled L2 End User Computing Engineer to deliver comprehensive support for our enterprise EUC environment. You will be responsible for managing core services such as Active Directory, Citrix, and endpoint management tools while ensuring high availability and security.

Key responsibilities

• Provide L2 support for enterprise End User Computing (EUC) environments.
• Manage and support Active Directory, including user administration, group policies, access management, and directory services.
• Administer Citrix environments for virtual application and desktop delivery.
• Manage endpoint devices through Microsoft Intune for enrollment, compliance, configuration, and application deployment.
• Support SCCM for software distribution, patch management, imaging, and device administration.
• Troubleshoot issues related to user access, endpoint configuration, application delivery, device policies, and system performance.
• Handle incident management, service requests, root‑cause analysis, and problem resolution within defined SLAs.
• Ensure endpoint security, compliance, and policy adherence across managed devices.
• Support OS deployment, patching, upgrades, and routine maintenance activities.
• Collaborate with infrastructure, security, networking, and service‑desk teams for issue resolution and operational support.
• Maintain SOPs, knowledge‑base articles, and environment documentation.

Required profile

• Proven experience delivering L2 support for enterprise End User Computing environments.
• Strong troubleshooting and incident‑management skills.
• Ability to work collaboratively with cross‑functional technical teams.

Required skills

• Active Directory
• Group Policy Management
• Access Management
• Directory Services
• Citrix Virtual Apps and Desktops
• Microsoft Intune
• SCCM (System Center Configuration Manager)
• Windows OS deployment, patching and imaging
• Incident management and SLA adherence
• SOP and knowledge‑base documentation