DSA Channel Manager

About the role

The DSA Channel Manager will lead and expand the Direct Selling Agent network for PNB Housing Finance Limited, driving home‑loan and related product sourcing. Based in Thane, this full‑time, on‑site position focuses on achieving disbursement and revenue targets while ensuring high standards of customer service.

Key responsibilities

• Onboard, train, and nurture DSAs to build a high‑performing sales channel.
• Monitor DSA performance, track key metrics, and implement improvement actions.
• Coordinate with internal sales, credit, and operations teams to ensure smooth end‑to‑end processing of DSA‑sourced cases.
• Conduct market mapping, competitor analysis, and regular reporting of channel performance.
• Ensure compliance with company policies and regulatory guidelines throughout the sales process.

Required profile

• Proven experience in retail lending or housing finance, preferably managing DSA or third‑party sales channels.
• Strong relationship‑management and stakeholder‑engagement abilities.
• Solid understanding of home‑loan products, credit processes, and basic regulatory frameworks.
• Analytical mindset with reporting experience to identify gaps and drive improvements.
• Bachelor’s degree in business, finance, commerce or related field; MBA or equivalent is a plus.

Required skills

• Proficiency with MS Office.