Dispatch Lead

About the role

We are looking for a Dispatch Lead to oversee the movement of all shipments within our Jaipur region. The role ensures timely pickups and deliveries, maintains profitability, and acts as the primary liaison with the customer service team.

Key responsibilities

• Manage movement of all loads across the assigned region.
• Monitor and improve regional profitability.
• Communicate directly with the customer service team.
• Identify capacity shortfalls and approve over‑target rate movements.
• Assign carriers based on delivery information, service levels and profitability targets.
• Confirm pickups and deliveries, schedule dock shipments.
• Suggest tender‑rule and system enhancements.
• Negotiate carrier rates to stay under targets.
• Ensure daily shipment coverage and perform required reporting (load movement, margin activity, service failures).
• Carry out additional duties as directed by supervisors.

Required profile

• Intermediate proficiency with Microsoft Outlook, Word and Excel.
• Ability to work a flexible schedule.
• Strong collaborative mindset and teamwork orientation.
• Capability to multitask and prioritize workload effectively.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel