Desktop Support Technician

About the role

Tesla is looking for a Desktop Support Technician to join its IT Operations team in India. The role provides front‑line technical assistance via phone and ticketing systems, ensuring smooth operation of endpoint devices and supporting the global IT infrastructure.

Key responsibilities

• Deliver day‑to‑day technical support for desktops, laptops, printers, mobile devices, AV systems and telephony.
• Diagnose and resolve Windows and macOS hardware and software issues, both onsite and remotely.
• Provide support for field personnel, remote communications, and connectivity.
• Perform basic administration of phone systems and manage ticket‑based incident registration.
• Participate in on‑call rotation to deliver 24/7 support on weekdays and weekends.

Required profile

• Strong passion for technology and customer service in a fast‑paced corporate environment.
• Ability to work independently while following department guidelines and SLA commitments.
• Excellent oral and written communication skills in English and the local language.

Required skills

• Troubleshooting PC, workstation and laptop hardware/software.
• Windows and macOS operating systems.
• Avaya VOIP hardware/software (or equivalent).
• Ticket‑based support systems.
• IP networking fundamentals – DNS, DHCP, wired and wireless configurations.
• Microsoft SCCM and Jamf for imaging.
• Remote support tools, VPN, DSL and cable services.
• Backup solutions, Active Directory, Office 365 and Windows Server environments.
• Endpoint configuration, POS/kiosk applications, telephony devices.
• AV system support – projectors, amplifiers, matrix routers, control systems, touch panels.