Deskside Support Technician

About the role

The Deskside Support Technician provides hands‑on technical assistance to end users and supports office IT operations. The role involves both onsite support at the local office and remote assistance for other company locations, working closely with global IT teams.

Key responsibilities

• Deliver timely hardware, software, access and printing support onsite and remotely.
• Manage device lifecycle including imaging, deployment, maintenance and retirement.
• Perform software installations, updates, patching and maintain asset inventory.
• Support office network connectivity, Wi‑Fi and troubleshoot ISP‑related issues.
• Log tickets, document resolutions and identify recurring problems for process improvement.
• Assist with IT projects, evaluate new technologies and collaborate with business units.

Required profile

• Diploma, degree or technical certification in IT, Computer Systems, Network Administration or related field.
• 2–5 years of experience in deskside, helpdesk or technical support within a corporate environment.
• Proven experience supporting Windows‑based desktops, laptops and mobile devices.
• Familiarity with Microsoft 365, Google Workspace and enterprise ticketing systems.

Required skills

• Windows 11
• Active Directory
• Microsoft 365
• Google Workspace
• TCP/IP, DNS, DHCP, VPN, Wi‑Fi
• Device imaging and software deployment
• Patching and endpoint security
• Remote support tools
• Ticketing systems

What we offer

• Medical benefits package
• Vacation and sick time
• Annual bonus opportunities