Customer Support Specialist

About the role

We are looking for a Customer Support Specialist to manage the end‑to‑end order process and serve as the primary point of contact for our customers. The role ensures smooth coordination between Sales, Production, Warehouse, Logistics and Finance, delivering a seamless experience from order receipt to delivery.

Key responsibilities

• Process and coordinate customer orders from receipt through delivery, updating order status and dispatch schedules.
• Communicate delivery updates and resolve any service‑related issues promptly.
• Handle customer enquiries, complaints and service requests with a focus on timely resolution.
• Collaborate with Sales, Production, Warehouse, Logistics and Finance teams to guarantee timely order fulfilment.
• Monitor order progress, troubleshoot delivery problems and maintain accurate customer records.
• Prepare and maintain order documentation, service reports and MIS dashboards.
• Ensure compliance with company SOPs and service standards while building strong customer relationships.

Required profile

• Bachelor’s degree in Business Administration, Commerce or a related field.
• 2–4 years of experience in customer support, order management or sales coordination, preferably in manufacturing, FMCG or B2B environments.
• Familiarity with ERP‑based order processing and documentation is an advantage.

Required skills

• Proficiency with ERP systems.
• Advanced Microsoft Excel skills for reporting and data analysis.