Customer Support – International Voice Process (Walk‑In)

About the role

Join Infosys BPM’s International Voice Process team in Pune, providing 24/7 voice support to customers worldwide. This full-time, on-site position involves handling inbound calls, troubleshooting issues, and delivering high-quality service.

Key responsibilities

• Handle voice support for international customers.
• Resolve queries with empathy and professionalism.
• Troubleshoot issues and provide accurate solutions.
• Adhere to quality standards and process guidelines.

Required profile

• Excellent verbal communication in English.
• Customer-centric attitude and strong problem-solving skills.
• Comfortable with 24x7 rotational shifts, including US/night shifts.
• Any full-time graduate (15 years of formal education), 0-5 years of experience.

Required skills

What we offer

• Opportunity to work with a global brand.
• Extensive training and upskilling programs.
• Fast-track career growth in tech support or customer success.
• Dynamic, inclusive, team-oriented culture.