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This job expired on 04/08/2026. It no longer accepts applications.
Customer Support Executive – Voice Process
WNS · District de Gurgaon
Job description
About the role
We are looking for a motivated Customer Support Executive to join our voice‑based service team in Gurugram. The role operates on a US shift schedule and requires delivering high‑quality assistance to customers over the phone.
Key responsibilities
- Handle inbound customer queries and provide timely resolutions.
- Deliver exceptional service through voice support while maintaining a professional demeanor.
- Escalate complex issues to senior team members when necessary.
- Ensure customer satisfaction by effectively addressing concerns.
- Accurately document interactions and feedback for continuous improvement.
Required profile
- Minimum 6 months of experience in customer support or a call‑center environment.
- Strong English communication skills.
- Willingness to work US shift timings.
- Immediate availability preferred.
Required skills
What we offer
- One‑way cab facility.
- US shift schedule.
- Five‑day work week.
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WNS
District de Gurgaon
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