Customer Support Executive – Voice Process

About the role

We are looking for a motivated Customer Support Executive to join our voice‑based service team in Gurugram. The role operates on a US shift schedule and requires delivering high‑quality assistance to customers over the phone.

Key responsibilities

• Handle inbound customer queries and provide timely resolutions.
• Deliver exceptional service through voice support while maintaining a professional demeanor.
• Escalate complex issues to senior team members when necessary.
• Ensure customer satisfaction by effectively addressing concerns.
• Accurately document interactions and feedback for continuous improvement.

Required profile

• Minimum 6 months of experience in customer support or a call‑center environment.
• Strong English communication skills.
• Willingness to work US shift timings.
• Immediate availability preferred.

Required skills

What we offer

• One‑way cab facility.
• US shift schedule.
• Five‑day work week.