Customer Support Executive

About the role

We are seeking Customer Support Executives to join Hyrn.ai in Bengaluru. The role involves handling customer queries via calls, email and chat, and ensuring a high level of customer satisfaction.

Key responsibilities

• Handle customer queries through calls, emails, and chat.
• Understand customer concerns and provide appropriate solutions.
• Resolve customer issues professionally and ensure timely follow‑ups.
• Maintain positive relationships with customers and ensure high satisfaction.
• Coordinate with internal teams to resolve issues when required.
• Maintain accurate customer records and support‑related information.
• Follow up on pending issues to ensure timely resolution.

Required profile

• 0–2 years of experience in Customer Support or related role; freshers are encouraged.
• Qualification: 12th pass or any graduation.
• Good verbal and written communication skills.
• Basic computer knowledge.
• Strong problem‑solving and active listening abilities.
• Positive attitude and ability to work effectively in a team.

Required skills

• Basic computer knowledge