Customer Support Associate – Voice Process

About the role

We are seeking enthusiastic, customer‑focused individuals to join our Voice Process team. The role involves handling inbound and outbound calls, delivering accurate solutions, and ensuring a high level of satisfaction.

Key responsibilities

• Handle inbound and outbound customer calls professionally.
• Understand customer concerns and provide accurate, timely resolutions.
• Maintain high customer satisfaction through effective communication.
• Follow standard operating procedures and process guidelines.
• Document interactions and update relevant information accurately.
• Escalate complex issues to the appropriate team when required.
• Meet defined quality, productivity, and service targets.

Required profile

• Excellent English communication skills, both verbal and written.
• Strong listening, interpersonal, and problem‑solving abilities.
• Ability to work in a fast‑paced environment and handle rotational/night shifts.
• Freshers and experienced candidates are welcome; prior BPO or voice‑process experience is a plus.
• Graduation or 12th qualification as per process requirements.

Required skills

• MS Office

What we offer

• Opportunity to build a career in the customer service/BPO industry.
• Professional work environment with training and development.
• Growth opportunities based on performance.