Customer Service Manager

About the role

IWG is looking for a Customer Service & Sales Manager to lead one of its flexible‑workspace centres. You will act as the owner of the site, driving sales, delivering exceptional service and ensuring the centre operates like a thriving business.

Key responsibilities

• Manage all on‑site operations, from facilities to staff performance.
• Generate new business and upsell existing customers to meet sales targets.
• Conduct tours for prospective clients and convert leads into members.
• Resolve day‑to‑day challenges and maintain high service standards.
• Foster a culture where every customer becomes a brand ambassador.

Required profile

• Proven experience leading a small, customer‑focused team and meeting sales targets.
• Background in flexible‑workspace centres, retail, hospitality or similar high‑touch environments.
• Demonstrated ability to build a sales pipeline and close deals consistently.
• Strong commercial mindset with passion, drive, ownership and resilience.

Required skills

What we offer

• Fun, challenging and rewarding career with clear promotion prospects.
• Comprehensive induction, ongoing learning and development.
• Quarterly commission incentives and flexible working hours.
• Access to personalised wellbeing benefits covering mental, physical and financial health.