Customer Service Manager

About the role

The Customer Service Manager will lead the performance of a local IWG centre, acting as the owner of the site and ensuring an exceptional experience for every visitor.

Key responsibilities

• Oversee all on‑site operations and manage the centre as an independent business.
• Address challenges promptly and resolve problems to maintain smooth service delivery.
• Conduct tours for prospective customers and upsell services to existing members.
• Deliver world‑class service that turns customers into brand ambassadors for the team and IWG.

Required profile

• Proven experience leading a small, close‑knit team and meeting performance targets.
• Background in managing a flexible workspace centre, retail store, restaurant or similar high‑contact environment.
• Strong commercial and sales mindset with a passion for customer service.
• Demonstrated drive, resilience and ownership in achieving results.

Required skills

What we offer

• Fun, challenging and rewarding career with clear promotion pathways.
• Comprehensive induction, ongoing learning and development programs.
• Generous incentives, flexible working hours and a suite of wellbeing benefits.
• Access to a global network of over 4,000 tech‑enabled, sustainable workspaces.