Customer Service Executive – Telecom Operations

About the role

The Customer Service Executive will join Tata Communications’ Customer Service Operations team to monitor network events around the clock. You will be responsible for filtering alarms, creating tickets, and ensuring timely resolution in line with business rules.

Key responsibilities

• Monitor network alarms and events 24x7 and generate tickets as required.
• Filter alarms, correlate events, and assess service impact.
• Assign tickets to the appropriate resolver groups and maintain work logs.
• Notify retail and wholesale service providers of incidents and outage notifications.
• Support real‑time change management for planned outages.
• Identify faulty network segments across access, backhaul, and core layers.

Required profile

• 2‑4 years of experience in basic telecommunications network operations.
• Understanding of access technologies such as FTTx and HFC.
• Ability to interpret alarms and determine service impact.
• Good written English and communication skills.
• Willingness to work a rotational 24 × 7 shift, including Australia business hours (02:30 AM‑11:30 AM).

Required skills

• Netcool
• Remedy
• E6000 (CMTS)
• NxT
• Tableau