Customer Service Associate – Voice (French)

About the role

Accenture is seeking a Customer Service Associate – Voice to join its multilingual support team. The associate will handle inbound and outbound voice interactions, providing assistance in French to customers across various industries. This role focuses on delivering high‑quality service while adhering to established guidelines and processes.

Key responsibilities

• Resolve routine customer inquiries and issues using predefined procedures and reference materials.
• Maintain accurate records of interactions and follow‑up actions.
• Collaborate with team members and supervisors to ensure consistent service delivery.
• Adapt to rotational shift schedules as required.
• Contribute as an individual contributor within a focused scope of work.

Required profile

• 1 to 3 years of customer service experience.
• Any graduate degree.
• Proficient French language skills.
• Agility for quick learning and results orientation.
• Strong teamwork and ability to prioritize workload.

Required skills

What we offer

• Opportunity to work for a global professional services leader.
• Exposure to diverse client projects across more than 40 industries.
• Professional development and career growth pathways.