Customer Service Associate – Retail (Zirakpur)

About the role

The Customer Service Associate (CSA) will be the front‑line ambassador for Reliance Yousta in Zirakpur, delivering a seamless in‑store experience while supporting sales targets. You will combine product knowledge, styling advice and attentive service to turn visitors into satisfied customers.

Key responsibilities

• Greet shoppers, understand their needs and provide product recommendations, styling tips and size guidance.
• Drive conversions by turning walk‑ins into sales and contribute to daily/weekly store targets.
• Maintain store cleanliness, hygiene and fitting‑room protocols; assist with trials, replenishment, price tagging and stock counts.
• Support visual‑merchandising standards, set up new arrivals and seasonal changeovers.
• Handle cashier duties during peak periods, process cash, card and UPI transactions accurately and keep the billing area tidy.
• Participate in inventory activities such as GRN processing, stock audits and reporting low stock or damages.

Required profile

• Minimum 10+2 education; graduate preferred.
• Up to 3 years experience in retail, fashion or customer service (freshers welcome).
• Strong communication in Hindi and Punjabi; basic English is a plus.
• Positive, customer‑centric attitude and ability to work in a fast‑paced environment.

Required skills

• Basic computer and billing skills.

What we offer

• Competitive salary with performance incentives.
• Statutory benefits (PF/ESI) as per company policy.
• Staff discounts, training and growth opportunities.