Customer Service Associate (CSA) – Retail

About the role

The Customer Service Associate (CSA) will be the front‑line representative of our retail store, ensuring shoppers receive friendly, knowledgeable assistance throughout their visit. This position focuses on delivering a seamless shopping experience while supporting store sales and operational standards.

Key responsibilities

• Provide excellent customer service to create positive shopping experiences.
• Maintain up‑to‑date product knowledge to answer inquiries and guide product selections.
• Engage with customers to understand their needs and recommend suitable solutions.
• Handle customer issues, returns, and exchanges efficiently while keeping a positive demeanor.
• Collaborate with team members to meet store sales targets and service goals.
• Ensure compliance with store policies and uphold company standards in daily operations.
• Work six days a week, with one day off between Monday and Friday; Saturdays and Sundays are scheduled work days.

Required profile

• Minimum education: 10+2 (high school completion).
• Strong communication and interpersonal skills.
• Ability to work in a fast‑paced retail environment.
• Flexibility to work weekends and adjust weekly off days.

Required skills