Customer Service Analyst – Voice (Spanish Expert)

About the role

Accenture is seeking a Customer Service Analyst – Voice who will act as a Spanish language expert supporting its client‑facing operations. The role focuses on analysing and resolving lower‑complexity customer issues while ensuring a high level of service quality.

Key responsibilities

• Perform analysis and solve lower‑complexity customer problems in a voice‑based environment.
• Collaborate daily with Accenture peers and provide updates to supervisors.
• Interact with clients and Accenture management on a limited basis.
• Follow moderate‑level instructions for routine tasks and detailed guidance for new assignments.
• Make decisions that affect own work and may influence teammates.
• Contribute as an individual within a focused team scope.
• Work rotational shifts as required.

Required profile

• Spanish language proficiency at expert level.
• 3 to 5 years of experience in customer service or related support functions.
• Any graduate qualification.
• Ability to work in a team and follow moderate instruction.
• Willingness to work rotational shifts.

Required skills

What we offer

• Opportunity to work for a global professional services leader.
• Exposure to a diverse client base across multiple industries.
• Development of analytical and communication skills in a multilingual environment.