Customer Service Advisor

About the role

Barclays is seeking a Customer Service Advisor to join its Payments Merchant Services team in Chennai. You will be the front‑line representative for customers, handling inquiries, complaints and requests across multiple channels while ensuring compliance with regulatory standards.

Key responsibilities

• Provide timely and professional assistance to customers via phone, email and chat regarding accounts, products and services.
• Collaborate with internal teams to align and promote customer‑care initiatives.
• Maintain accurate customer records and documentation.
• Escalate complex issues to senior management or specialised teams as required.
• Participate in training programmes to continuously improve service quality.
• Monitor industry trends and implement best practices in customer care.

Required profile

• Proven experience in a customer service role, either voice‑based or back‑office.
• Strong communication and conflict‑resolution skills, able to handle difficult or emotional conversations.
• Analytical mindset with experience in workflow analysis and process optimisation.
• Commitment to delivering high‑quality service within regulatory and risk frameworks.