Customer Relations Co-worker (Pacific)

About the role

The Customer Relations Co‑worker will be the front‑line ambassador for our retail stores in the Pacific region, ensuring every shopper receives a friendly, professional and efficient experience. You will handle inquiries, complaints, returns and provide solutions that meet customer needs while supporting overall store performance.

Key responsibilities

• Greet customers and deliver courteous, solution‑focused service.
• Process payments, returns, exchanges and claims accurately following cash‑handling procedures.
• Record customer feedback and interactions in company systems.
• Escalate complex issues to the appropriate team while maintaining satisfaction.
• Maintain a tidy, well‑stocked and safe work area.
• Promote products and services by understanding customer needs and suggesting alternatives.
• Contribute to daily and weekly service targets and share insights to improve store performance.

Required profile

• Customer‑first attitude with strong empathy.
• Excellent communication and interpersonal skills.
• Ability to stay calm and professional in challenging situations.
• Good problem‑solving, decision‑making and multitasking abilities.
• Collaborative mindset and willingness to support colleagues.
• Attention to detail, especially when handling transactions.
• Flexibility to work weekends and varied shifts.

Required skills

• Basic computer proficiency and quick learning of new systems.