Customer Operations Associate

About the role

Ethos Life is looking for a Customer Operations Associate to deliver exceptional experiences to both new and existing customers and insurance agents who refer business. The role focuses on accurate communication, problem solving, and multi‑channel support in a fast‑moving insurance technology environment.

Key responsibilities

• Communicate accurate policy status and agent compensation information.
• Navigate and maintain both consumer policy systems and partner agent platforms.
• Explain complex agent payments and contract details.
• Provide support via email, live chat, SMS, and phone to agents and customers.
• Develop deep knowledge of Ethos products to act as a resource for partnership account managers.
• Identify and process customer/agent requests within defined service levels.
• Build rapport with agents through clear, transparent communication.
• Contribute to team goals and suggest process improvements.

Required profile

• 1‑3 years of experience in customer support, success, operations, or a related role.
• Detail‑oriented, especially when handling agent compensation and contract details.
• Bachelor’s degree preferred.
• Strong intellectual curiosity and problem‑solving drive.
• Excellent time‑management, organization, and prioritization skills.
• Adaptable to rapid change while maintaining attention to detail.

Required skills

• Salesforce (or equivalent support/help desk software).
• Experience with support/help desk software platforms.