Customer Intelligence & AI Lead

About the role

Bottomline is seeking a Director‑level leader to build and run its Customer Intelligence and AI capabilities. The role will serve as the intelligence engine for Revenue Management, turning diverse data sources into actionable insights that drive growth, retention, and operational efficiency.

Key responsibilities

• Design, build, and maintain a centralized Customer Intelligence Platform that unifies product usage, support, CRM, financial, and sentiment data.
• Develop advanced analytical and predictive models to surface expansion, upsell, cross‑sell, pricing, and churn risks.
• Partner with Revenue Strategy & Analytics to create revenue forecasts, customer segmentation, and leading indicators of health.
• Collaborate with Growth Programs, Renewal Operations, and Commercial Optimization to translate insights into executable initiatives and AI‑assisted workflows.
• Lead AI strategy, evaluate emerging technologies, and establish governance and adoption frameworks.

Required profile

• Proven expertise in data science, AI, machine learning, customer analytics, business intelligence, and commercial strategy.
• Demonstrated ability to influence executive decision‑making and drive cross‑functional initiatives.

Required skills

• Data science
• Machine learning
• Artificial intelligence (AI)
• Predictive analytics
• Customer analytics
• Business intelligence