Customer Experience Leader - Asia

About the role

Microsoft’s Customer Experience and Success (CE&S) organization is seeking a senior leader to drive customer‑facing technical and service teams across Asia. The role focuses on delivering exceptional customer experiences, managing crisis situations, and engaging with executive‑level customers.

Key responsibilities

• Lead critical customer situations and ensure strong outcomes.
• Develop and operate proactive service and customer‑success models.
• Manage executive‑level customer engagement and communication.
• Create a customer‑aligned support model that meets specific support needs of key accounts.
• Contribute to the organization’s overall strategy and ensure its execution within the team.

Required profile

• Senior leadership experience with large, diverse technical and service teams.
• Proven ability to work with complex enterprise customers across multiple industries.
• Strong executive ownership, transparency, and accountability.
• Passion for delivering customer success and improving product outcomes.

Required skills

What we offer

• Opportunity to accelerate career growth in a global technology leader.
• Exposure to cutting‑edge AI transformation initiatives.
• Collaborative culture built on respect, integrity, and inclusion.