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This job expired on 08/09/2026. It no longer accepts applications.
Customer Contact Communications New Associate – Voice
Accenture in India · Bengaluru
Job description
About the role
Accenture is looking for a Customer Contact Communications New Associate – Voice to join its Customer Support vertical. You will help manage and resolve customer queries, handle escalations and complaints, and ensure issues are closed within defined service level agreements.
Key responsibilities
- Address routine customer problems using established guidelines and precedents.
- Coordinate with team members and supervisors to resolve escalated issues.
- Maintain accurate records of interactions and follow up until resolution.
- Adhere to SLA targets for fault closure and complaint handling.
- Work in rotational shifts as required.
Required profile
- Adaptable and flexible with a willingness to learn quickly.
- Commitment to delivering quality service.
- Strong problem‑solving abilities.
- Excellent written and verbal communication skills.
Required skills
What we offer
- Opportunity to work for a global professional services leader.
- Exposure to omnichannel customer service environments.
- Structured training and career development pathways.
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Accenture in India
Bengaluru
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