Customer Contact Communications Associate – Voice
Accenture in India · Bengaluru
Job description
About the role
Join Accenture's Customer Support vertical as a Customer Contact Communications Associate – Voice. You will help resolve customer queries, manage escalations and complaints, and ensure issues are closed within defined service level agreements.
Key responsibilities
- Address routine customer problems using established guidelines.
- Handle escalated cases and complaints, providing timely resolutions.
- Close faults and complaints within SLA targets.
- Maintain accurate records of interactions and follow‑up actions.
- Collaborate with team members and supervisors to meet performance metrics.
Required profile
- 0‑1 years of experience in customer service or a related field.
- Any graduate qualification.
- Strong verbal communication skills.
- Ability to work rotational shifts.
- Detail‑oriented and able to follow detailed instructions.
Required skills
What we offer
- Opportunity to work for a global professional services leader.
- Exposure to a variety of industries and digital solutions.
- Structured training and career development pathways.
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Published 1 week ago
Expires 1 month from now
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Accenture in India
Bengaluru
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