This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Customer Contact Communications Associate – Voice
Accenture in India · Bengaluru
Job description
About the role
Join Accenture's Customer Support vertical as a Customer Contact Communications Associate focused on voice interactions. You will handle customer queries, escalations, and complaints, ensuring timely resolution within service level agreements.
Key responsibilities
- Respond to inbound voice inquiries and provide accurate information.
- Manage escalations and resolve complaints to achieve customer satisfaction.
- Close faults and complaints within defined SLAs.
- Collaborate with cross‑functional teams to ensure a seamless omnichannel experience.
- Work in rotational shifts as required.
Required profile
- 1 to 3 years of experience in customer service or call‑center environments.
- Ability to manage multiple stakeholders and work well in a team.
- Adaptable, flexible, and quick to learn.
- Commitment to quality and continuous improvement.
Required skills
What we offer
- Opportunity to work for a global professional services leader.
- Exposure to omnichannel customer support practices.
- Professional development and career growth.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in India.
Salaries by job title
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Accenture in India
Bengaluru
Related job offers
-
Customer Service Executive/Associate – Travel (Flights)
paytm Bengaluru -
Customer Care Supervisor (Night Shift)
Fictiv Bengaluru -
Customer Care Specialist – Night Shift (US Pacific Hours)
Fictiv Bengaluru -
Client Account Manager
fullcreative Chennai -
Quality Analyst (AI-Assisted) – Remote
fullcreative Chennai