This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Customer Contact Associate – Messaging (Entry Level)
Accenture services Pvt Ltd · Gurugram
Job description
About the role
You will join Accenture's Customer Support vertical, providing non‑voice assistance through email, web and chat channels. The role focuses on resolving customer queries, handling escalations and complaints, and ensuring issues are closed within defined service‑level agreements.
Key responsibilities
- Manage and resolve customer inquiries received via email and chat.
- Handle escalations and complaints, delivering appropriate resolutions.
- Record, diagnose, troubleshoot, and assign incidents or service requests.
- Restore normal service operations quickly for unplanned interruptions.
- Maintain compliance with SLA targets for fault and complaint closure.
- Work rotational shifts as required.
Required profile
- Strong client‑relationship building ability.
- Effective dispute handling and pressure management.
- Team‑player with adaptability and flexibility.
- Willingness to work in shift rotations.
Required skills
- Email support
- Chat support
- Service‑desk processes
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Accenture services Pvt Ltd
Gurugram