Customer Care Executive – Inbound US Voice Sales & Upselling

About the role

We are looking for a Customer Care Executive to join our inbound US voice team. In this position you will be the first point of contact for callers, delivering high‑quality service while actively promoting and selling our products and services.

Key responsibilities

• Answer incoming calls from US customers in a professional and courteous manner.
• Listen actively, ask probing questions, and understand customer needs.
• Provide accurate information on products, pricing, and promotions while identifying upselling opportunities.
• Handle objections with empathy, work to resolve concerns, and close sales.
• Document all interactions, inquiries, and sales in the company CRM system.
• Achieve or exceed individual and team sales targets.
• Maintain up‑to‑date knowledge of company offerings and industry trends.

Required profile

• Excellent verbal and written communication skills in English.
• Previous experience in customer service and sales, preferably in a call‑center environment.
• Ability to multitask, prioritize tasks, and manage time effectively.
• Strong problem‑solving skills and quick thinking.
• Flexibility to work rotational shifts, including evenings, weekends, and holidays.
• Basic computer proficiency and familiarity with CRM systems.
• Bachelor’s degree in any field is preferred.

Required skills

• CRM systems