Community Manager – Fitness Club

About the role

We are looking for a dynamic Community Manager to lead member engagement at our fitness club. The role combines customer service, marketing, and administrative duties to create a vibrant, supportive environment for our members.

Key responsibilities

• Welcome new members, provide orientation and address inquiries promptly.
• Organise social events, fitness challenges, workshops and community outreach programs.
• Develop and execute retention strategies, loyalty programmes and personalised follow‑ups.
• Create and manage content for social media platforms, plan promotional campaigns and build partnerships with local businesses and influencers.
• Maintain an accurate member database, generate regular reports on membership statistics and community activity.
• Coordinate class and event scheduling to optimise facility usage.
• Collaborate closely with trainers, instructors and other staff to ensure a cohesive member experience.

Required profile

• Excellent communication and interpersonal skills with a customer‑oriented mindset.
• Strong organisational abilities and attention to detail.
• Passion for fitness and a genuine interest in building community.
• Ability to work independently and as part of a team.

Required skills

• Social media content creation and management.
• Basic data entry and database maintenance.
• Event planning and coordination.