Community Host – Workplace Experience

About the role

The Community Host ensures a welcoming, well‑equipped workplace for employees and visitors. Acting as the first point of contact, you will provide tools, information, and support that create a positive first impression and smooth daily operations.

Key responsibilities

• Deliver high‑touch support, offering tools, information and wayfinding to employees and guests.
• Maintain a warm, professional welcome and act as the primary point of contact for inquiries.
• Assess workspace readiness, ensuring conference rooms and offices are fully equipped and employee‑ready.
• Identify and submit work orders for repairs, maintenance, or missing furniture before they impact users.
• Educate employees and visitors on equipment, processes, workplace protocols and etiquette.
• Collect and share voice‑of‑customer data with managers to improve services.
• Escalate issues following established protocols and suggest process improvements.
• Support flexible and hybrid work arrangements, fostering employee well‑being and engagement.

Required profile

• Excellent communication skills, comfortable interacting with all organizational levels.
• High emotional intelligence and empathy.
• Detail‑oriented, organized self‑starter.
• Proactive, “can‑do” attitude with ability to act on limited information.
• Strong integrity, accountability and business acumen.
• Professional appearance and demeanor.
• Resilient under pressure, maintaining calm.

Required skills

• Proficiency with the Microsoft Suite.