Community & Content Engagement Manager

About the role

We are seeking an energetic, confident professional to lead and grow Backstage Pass’s online communities, create engaging video content, and act as a visible brand ambassador across social media platforms.

Key responsibilities

• Manage and actively engage Backstage Pass communities across Discord and other relevant online platforms.
• Moderate conversations, respond to comments and maintain a positive, active community environment across Discord, Reddit and other community‑led platforms.
• Monitor and professionally respond to online reviews, feedback and public queries.
• Represent Backstage Pass on camera for Instagram Reels, YouTube videos, Shorts and other social content.
• Plan, coordinate and host interviews with mentors, alumni, students, game developers and industry experts.
• Research guests, prepare relevant questions and ensure interviews and shoots are executed on schedule.
• Identify gaming trends, student stories, achievements and industry topics that can be developed into content.
• Contribute fresh ideas for community‑led content and work closely with the marketing and video teams.
• Visit intermediate and engineering colleges to organise knowledge‑sharing activities and awareness sessions on game design and development.
• Interact with students, answer their questions and motivate them to explore learning game design and development.
• Invite interested students to the Backstage Pass facility for game design workshops and coordinate visits and workshop schedules with the academic team.

Required profile

• Excellent verbal communication and interpersonal skills; articulate, outgoing and comfortable initiating conversations.
• Confident, camera‑friendly and well‑presented, with the ability to connect naturally with different audiences.
• Preferably a gamer with a genuine interest in games, gaming culture and the gaming industry.
• Well‑versed in Discord and gaming communities on platforms such as Reddit, with a good understanding of Instagram, YouTube, Reels and Shorts.
• Creative, fun‑loving and outspoken while remaining professional and dependable.
• Strong organisation, time management, focus, ownership and dedication to deadlines.
• Comfortable addressing student groups and undertaking regular college visits, outreach activities and workshop coordination.

Required skills

• Discord
• Reddit
• Instagram
• YouTube