Community Associate

About the role

We are looking for a Community Associate to join WeWork India’s Community team. The role is the front‑line face of our co‑working locations, ensuring members receive a welcoming experience and that daily operations run smoothly.

Key responsibilities

• Serve as the first and last point of contact for members and visitors, managing front‑desk duties during business hours.
• Greet, check‑in, and escort members, guests, and tour participants; schedule tours and send confirmations.
• Support community initiatives by organizing events, creating posters, preparing newsletters, and facilitating member introductions.
• Handle membership administration, including on‑demand check‑ins/check‑outs, promotional material distribution, and renewal or upsell opportunities.
• Resolve member inquiries and issues through tickets, emails, and in‑person interactions, and collect feedback to improve the Net Promoter Score.
• Maintain building operations, oversee special amenities, and contribute to ancillary revenue targets.

Required profile

• Strong interpersonal and communication skills with a customer‑focused mindset.
• Ability to multitask in a fast‑paced environment and manage front‑desk responsibilities efficiently.
• Proactive attitude toward building community connections and supporting team goals.

Required skills