Command Center Executive

About the role

We are looking for a vigilant Command Center Executive to monitor live CCTV feeds across multiple retail stores from our Pune command centre. The role ensures security incidents are detected early, supports loss‑prevention efforts and maintains compliance with operational standards.

Key responsibilities

• Monitor live CCTV streams from all assigned stores and identify incidents such as shoplifting, employee theft, POS fraud, cash handling irregularities, safety hazards and security breaches.
• Escalate verified incidents to Store Managers, Retail Operations and FRM teams with supporting evidence.
• Retrieve and preserve CCTV footage for investigations, audits and management reporting.
• Maintain accurate incident logs and produce daily/shift MIS reports.
• Report CCTV system faults and coordinate with IT or vendors for timely resolution.
• Ensure confidentiality of surveillance data and adherence to company policies.

Required profile

• Graduate preferred (12th pass with relevant experience may be considered).
• 1–2 years of experience in CCTV monitoring, command‑center or retail loss‑prevention.
• Working knowledge of CCTV, Video Management Systems (VMS), NVR/DVR and basic retail operations.
• Certification in CCTV or electronic security systems is a plus.
• Strong observation, analytical and decision‑making abilities.
• Effective communication, report writing and high integrity.
• Proficiency in MS Office applications.

Required skills

• CCTV monitoring
• Video Management Systems (VMS)
• NVR/DVR operation
• MS Office