Client Service & Admin Executive

About the role

The Client Service & Admin Executive will join the Administrative Team at New Horizons, supporting the centre’s daily operations and ensuring seamless communication between families, specialists, and internal staff. This full‑time, onsite position plays a key role in managing appointments, billing, and administrative tasks for a child development centre focused on special‑needs services.

Key responsibilities

• Schedule and manage client appointments, coordinating with therapy teams to ensure timely sessions.
• Handle billing, payments, and necessary adjustments, maintaining accurate financial records.
• Maintain clear communication with families, specialists, and internal staff regarding appointments, cancellations, and updates.
• Support documentation, data entry, and other administrative processes to ensure smooth centre operations.
• Provide coverage to other New Horizons centres as needed, supporting organizational flexibility.

Required profile

• Graduate in any discipline.
• 1–2 years of relevant experience preferred; freshers with the right aptitude are welcome.
• Strong written and verbal communication skills in English and Hindi.
• Team‑oriented, reliable, and professional attitude with flexibility to work extended hours.
• Willingness to travel up to 25% and temporarily support other centres.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Word.
• Familiarity with general administrative software.