Business Analyst – Telecom (USSD) – Immediate Joiner

About the role

We are looking for a Business Analyst with strong telecom domain expertise, especially in USSD technology, to join our Gurgaon team immediately. You will act as the bridge between business stakeholders and technical teams, owning the end‑to‑end requirement lifecycle for USSD‑based services and related API integrations.

Key responsibilities

• Gather, analyse and document business and system requirements for USSD services and telecom network integrations.
• Create and maintain USSD call‑flow diagrams, sequence flows and system interaction charts using tools such as draw.io, Lucidchart, Visio or PlantUML.
• Interpret USSD gateway architecture (MSC, HLR, IN, etc.) and define technical solutions for API‑driven services.
• Document functional and non‑functional specifications (BRD, FSD, use cases, sequence diagrams) and perform impact analysis.
• Support UAT and integration testing of RESTful APIs and USSD sessions.
• Collaborate with cross‑functional teams to design deployment architecture for VM‑based and cloud environments (AWS, Azure, GCP).

Required profile

• 2‑5 years of experience in telecom, preferably with USSD projects.
• Strong understanding of USSD call flow, session lifecycle and related network components.
• Proficiency in documenting REST APIs (HTTP, JSON) and creating detailed requirement artefacts.
• Excellent communication skills to manage customers, stakeholders and technical teams.

Required skills

• USSD technology and telecom network components (USSD Gateway, SMSC, HLR, MSC, IN).
• REST API design and documentation (HTTP, JSON).
• Diagramming tools: draw.io, Lucidchart, Microsoft Visio, PlantUML.
• Virtualisation platforms: VMware, KVM.
• Cloud platforms: AWS, Azure, GCP.