Assistant Manager - Learning & Development

About the role

The Assistant Manager – Learning & Development supports the design, delivery and evaluation of training programs that enable employees to meet business objectives. Working closely with operational leaders, the role ensures that training aligns with guest‑service standards and corporate goals.

Key responsibilities

• Promote and inform employees about available training programs.
• Facilitate onboarding and ongoing training on product knowledge, company philosophy, customer service and leadership.
• Observe employee service behaviors, provide feedback and coach managers.
• Monitor enrollment, attendance and progress of training sessions.
• Partner with operational leaders to assess skill transfer and impact on performance.
• Review guest satisfaction data, comment cards and other metrics to identify improvement areas.
• Incorporate adult‑learning principles into program design.
• Assist in developing training plans, budgets and adjusting methodologies as needed.

Required profile

• 2‑year degree in Human Resources, Hospitality, Business Administration or related field, plus 1 year HR or related experience, and a trainer certification.
• OR a 4‑year bachelor’s degree in the same fields, trainer certification, with no prior experience required.

Required skills